Return extended to 60 days

Life-time Guarantes

Limited-Time Offer

Return extended to 60 days

Life-time Guarantes

Limited-Time Offer

Return extended to 60 days

Life-time Guarantes

Limited-Time Offer

Return extended to 60 days

Life-time Guarantes

Limited-Time Offer

Return extended to 60 days

Life-time Guarantes

Limited-Time Offer

Frequently Asked Questions

Contact Us

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.

Contact us Chat with us

  • Shopping Information

    How long will it take for my order to ship?

    Orders are typically processed and shipped within 1–3 business days. You'll receive a confirmation email once your order is on the way

    Yes, we offer free standard shipping on orders over $50. Shipping rates will be calculated at checkout for smaller orders.

    If your order hasn’t been shipped yet, we may be able to update your shipping address. Please contact our support team as soon as possible for assistance.

    If your package is delayed or lost, please reach out to our customer support. We’ll work with the carrier to locate your order or arrange a replacement if necessary.

  • Payment Information

    What payment methods do you accept?

    We accept all major credit cards, PayPal, Apple Pay, and Google Pay. All transactions are secure and encrypted for your protection

    Yes, your payment information is 100% secure. We use industry-standard encryption and trusted payment gateways to ensure your data is protected at all times.

    At this time, we only accept one payment method per order. We recommend choosing the option that works best for you at checkout.

    Your payment is processed immediately after you complete your purchase. If there are any issues with the transaction, you’ll be notified right away.

  • Return & Exchange

    What is your return policy?

    We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in their original condition.

    Simply contact our customer service team for a return authorization, and we’ll provide instructions for shipping the item back.

    Yes, sale items, personalized products, and undergarments are non-returnable.

    Once your return is received and inspected, we will process the refund within 5-7 business days.

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Address: 123 Yarran st, Punchbowl, NSW 2196, Australia

  • Email: clientcare@ecom.com
  • Phone: 1.888.838.3022
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